At Swoosh Interiors we understand what a customer wants and the difficulty they face spending a whole day looking out of the window for the furniture delivery van, to avoid this problem we give you a call on the day of delivery with an estimated time of arrival, as well as updating you a few days prior to ensure that the customer is made aware of their order status.

What happens in case of wrong/damage/incomplete delivery?

At Swoosh Interiors we make every effort to make sure the products you have ordered are delivered to you as in perfect condition. However sometimes things do go wrong and in such case, we make immediate effort to sort out your problems.

Please find below how we handle your after sales issue if they arise.
(a) Products Delivered Wrong
If you have received a delivery of an item which is not what you have ordered, we request you to please do not accept the delivery and return it back to the driver.
If you have realised that the item is wrong after the driver has left, please do not panic, simply make an effort to email us on swooshinteriors@gmail.com Please tell us your name and the details of the product delivered to you. Once we receive such complaint, we do not waste one minute to resolve the issue. We will quickly try to locate the correct item for you and re arrange the delivery of the correct product. This process may take some time but be assured we will do this as quickly as possible and our customer service team will keep you posted at every stage.

(b) Products Delivered Damaged
The products you order get delivered to you using our own vehicles and drivers and in some cases and there are chances that the product may have transit damage or manufacturing defects. We advise customers to check the item when its delivered to you and if you find any damages or defects please do not accept the delivery and mention the damage on while signing the proof of delivery (POD), if you identify the problem after the driver has left we request you please take images of the damage/defects and email these images to us swooshinteriors@gmail.com Our customer service team will be in touch with you in 1working day to resolve the problem.

(c) Products Delivered Incomplete
Furniture articles come in packed boxes and if it's a flat pack item one product can come in several boxes. If you learn that your order has a box missing or a part missing, please email us on swooshinteriors@gmail.com to speak to customer service giving full information of the missing articles and we will make sure the missing articles are delivered to you ASAP

What are your refunds and return policy?

There could be several different reasons for a customer to seek a refund or return an item.

Find below the most common reasons for cancellations and refunds:
1) Delivery delayed
2) Item out of stock
3) Item not appropriate
4) Not happy with the product quality
5) Not happy with service
6) Item not available

Swoosh Interiors has a fair trading practice and would never hold back customer funds or refuse to accept a return inappropriately. We offer customer complete peace of mind and do not restrict customers to use their statutory rights.

(a) If you wish to cancel your order before the item is delivered to you, please email us on swooshinteriors@gmail.com and let us know of any reasons why you want to cancel. Once we receive this request, we will cancel your order.

(b) If you request a cancellation after the item is in stock and ready for delivery, please email us on swooshinteriors@gmail.com. Once we receive this request, we will cancel your order. Your funds will be refunded to you as soon as possible following a cancellation.

 Please Note the following:

1) Items must be returned in its original or appropriate packaging; we may refuse to cancel pick up if the items are not adequately packed.
2) There will be no pick up charge if you are returning the goods due to Damage/Wrong/Incomplete delivery.

I have found an exact product some were else is cheaper than your website

Swoosh Interiors prices our product as competitively as possible although if beaten, we will do our best to price match our competitors. 

What should I do if I have complaints?

 If you are unhappy with any aspect of quality in service please email us at swooshinteriors@gmail.com we will try our best to resolve the problem ASAP.

What should I do if I have to say about your Quality of service and company?

At Swoosh we thrive to improve our service every day and its very important for us for you to write a review for us to help us know how we are doing.

What is the best way i can contact you?

Contacting us is very easy and accessible for customers

For any assistance please give us an email on swooshinteriors@gmail.com

Monday - Friday 10:00am to 5:00pm

Or you can email us at

swooshinteriors@gmail.com

Thank you for reading these FAQ's